Last Updated: 25th February 2026

Welcome to gracecarlisle.co.uk Your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, purchase our digital products, or interact with us in any other manner.

1. Information We Collect

Directly From You: We collect information you provide directly to us, such as when you create an account, download resources from our website, make a purchase, subscribe to our newsletter, or interact with customer service.

Automatically: We automatically collect certain data about your device and interaction with our site. This may include device information, IP address, browsing behaviour, and cookies.

2. Use of Information

Your information may be used for the following purposes:

Process transactions and send orders and order confirmations
Respond to your inquiries or requests
Send newsletters or promotional materials, if you’ve opted-in
Enhance or improve our website and services
Monitor and analyse usage and trends

3. Cookies

Our website uses cookies and similar technologies to analyse traffic, improve performance, and support marketing activities. You can control cookie preferences through your browser settings or any cookie management tools we use.

4. Third-party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. It’s recommended that you read the privacy policies of any third-party sites you visit.

5. Sharing of Information

We do not sell or trade your personal information.  We may share personal data with trusted third-party service providers who support our business operations, such as IT, communications, hosting, and analytics providers to enable our website to work effectively and to deliver on the services we provide.  All such providers process personal data on our behalf under appropriate data protection agreements and are not permitted to use the data for their own purposes.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.  Enquiry and prospect data is retained for a limited period to allow appropriate follow-up.

7. Your Choices

Newsletter Opt-out: If you’ve subscribed to our newsletter, you can unsubscribe at any time by following the link in our emails.

Cookies: You can choose to accept or decline cookies in your web browser settings.

8. Your Data Protection Rights

Under UK data protection law, you have rights in relation to your personal data, including the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data where there is no lawful basis to retain it

  • Object to or restrict certain types of processing

  • Withdraw consent where processing is based on consent

Requests can be made using the contact details below. We may need to verify your identity before responding and will respond within the timeframes required by law.

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. Access to personal data is restricted to authorised personnel only.  However, no electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.  If you believe someone under that age has used our website and provided information please contact us so we can remove their details.

11. Changes to this Privacy Policy

We may update this policy from time to time to reflect legal or operational changes. The most recent version will always be available on our website.

12. Contact Us

For questions about this Privacy Policy, contact us at:

support@gracecarlisle.co.uk
Unit 127868, PO Box 6945, London, W1A 6US